From apprenticeship to reception manager - Larissa Muralt and her success story at Deltapark Vitalresort

From training company to favorite workplace

In 2008, Larissa Muralt began her training as a hotel specialist at the former GWATT Center. After successfully completing her apprenticeship, she gained further experience as a receptionist both at the GWATT Center and at another company in the region.

With the reopening of the Deltapark Vitalresort in January 2016, a new phase began as Larissa found her way back to Gwatt. First as a receptionist, then as deputy manager and since March 2021 as head of reception - Larissa's career at Deltapark has been characterized by constant development, commitment and the desire to take on more and more responsibility.

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At the top with expertise and heart

Parallel to her professional practice, Larissa completed further training to become a Chef de Réception with a federal certificate. This training laid the foundation for her current dual role as Head of Reception and Revenue Management. She not only takes on management tasks, but also ensures a smooth guest experience - from check-in to departure.

Her tasks include the entire organization in the front and back office at the reception: scheduling the team's work and vacations, processing e-mails and correspondence, invoicing and guest service by telephone. In the role of revenue management, she is also responsible for the price calculation of all offers - including pricing on Deltapark's various booking platforms.

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Dynamism and responsibility - exactly your world

"What I like most is the variety," says Larissa. "No two days are the same. Sometimes the daily schedule is clear in the morning - and in the evening everything looks completely different." It is precisely this unpredictability that motivates her to remain flexible and give her best every day.

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A place with charisma and warmth

Her goal is clear: "Every guest should leave the Deltapark with a smile and feel completely at ease with us." This is exactly what she is committed to day after day with heart and mind. Her story shows how training can become a passion - and how consistent development can lead to a leading role.

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More information about the Deltapark

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